Privacy Policy

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, billing/delivery address, and payment details.
  • Location Information: GPS location data (only with your permission) to deliver your orders.
  • Device Information: IP address, browser type, device type, and cookies.

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders.
  • Provide payment processing services.
  • Communicate with you regarding your orders.
  • Provide customer support.
  • Improve and secure our Service.

3. Sharing of Information

We may share your information with:

  • Third-party service providers such as payment gateways, delivery partners, map/location providers, and SMS/email services.
  • Law enforcement authorities if required by law.

We will never sell or rent your personal information to third parties.

4. Data Security

We use industry-standard measures such as SSL encryption to protect your information. Access to your personal data is limited to authorized staff only.

5. Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this Privacy Policy. You may request deletion of your data by contacting us.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Correct inaccurate information.
  • Request deletion of your personal data.

7. Cookies and Tracking

We use cookies and similar technologies for login sessions, order tracking, and analytics. You may disable cookies in your browser settings, but some features of the Service may not work properly.

8. Children's Privacy

Our Service is intended for users aged 12 and above. We do not knowingly collect personal information from children without parental consent.

9. Location Information

We collect your precise location only for the purpose of delivering your order accurately and on time. Location data is accessed only when you grant permission through the app and is not used for any other purpose.

10. Sharing of Data with Third Parties

We do not sell or rent your personal information to anyone. However, we may share limited information with trusted third-party service providers strictly for operational purposes, such as:

  • Payment Gateways: To process secure payments.
  • Delivery Partners: To deliver your order to the correct address.
  • Map/Location Services: To identify and confirm your delivery location.

All third-party providers are required to keep your information safe and use it only for the purpose of providing their service.

11. Data Retention

We retain your personal data only as long as it is necessary to provide you with our services and comply with legal obligations. Typically:

  • Order and transaction data is stored for up to 2 years for accounting and compliance purposes.
  • Location data is not permanently stored and is used only at the time of delivery.
  • If you request account deletion, your personal data will be removed from our systems within 30 days, except where retention is required by law.

12. Account Deletion

We respect your right to manage and control your personal data. You may request deletion of your account and associated data at any time. To delete your account, please contact us at abodhelp@gmail.com or visit our support page.

When you request account deletion:

  • Your account and all personal details (such as name, email, phone number, and saved addresses) will be permanently deleted from our systems within 30 days.
  • Order and transaction data may be retained for up to 2 years as required for legal, tax, or compliance purposes.
  • Once your account is deleted, you will not be able to recover it or any associated order history.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised date. Continued use of the Service indicates acceptance of the updated Policy.

14. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

Email: abodhelp@gmail.com
Phone: +91 7366034767
Address: Abod By Prem Misthan, Main Road, Shahpur, Bhojpur, Bihar, India

Last Updated: August 15, 2025